Frequently Asked Questions

Peli cases are waterproof hard cases manufactured by the Peli brand, world-renowned for protecting important equipment across a number of industries.

There are three main ranges: Protector, Storm & Air; each with their own unique qualities, range of sizes and configuration options.

Find out more about each range here.

Peli is simply the brand name of Pelican throughout Europe. Peli Products (UK) Ltd is the UK distributor of Peli™ branded products.

You can learn more about the difference between Peli and Pelican here.

While we can't guarantee all Pelican products will be stocked on our site, the cases sold on our site remain the same, albeit with slightly different branding.

Currently we do not have any discount codes, however, if you are buying for a business or organisation, you could be eligible for a business discount.

Customers can also subscribe to our email updates for early access to any promotions and offers.

We accept all major credit/debit cards (excluding American Express), as well as Purchase Orders for business customers with a credit account.

We offer Next Working Day Delivery if the order is placed before 3:00pm.

Providing the item is in stock, orders placed before 3:00pm from Monday - Thursday will be processed on the same day for next day delivery to a UK Mainland address.

Orders placed after this will be processed the next working day. Orders placed on a Friday will be processed the following Monday for a Tuesday delivery.

You will receive an email containing your tracking information. If you haven't received an email, feel free to get in touch and we can track the order for you.

On receipt of the incorrect item, head to our returns page and fill out a request for return. Our customer service team will endeavour to get the issue resolved as soon as possible.

Yes, we do ship to the Channel Islands, but these orders must be placed over the phone. Orders shipped to the Channel Islands are exempt from VAT. Please be aware that shipping rates may vary depending on the product(s) purchased and delivery may take up to 3 working days.

We only offer shipping to customers in the UK, Highlands and Islands.

The product must be in saleable condition and in its original packaging to qualify for a return. Take a look at the Delivery & Returns Policy for information on how to request a return.

The famous Peli Lifetime Guarantee covers any breakage or defects in workmanship that have not been incurred intentionally, or as a result of a user modification.

For full details on what is covered, take a look at the Peli Lifetime Guarantee page.

Replacement parts such as latches, handles and wheels can be sent out on request, subject to availability.

There are several Peli case inserts available, including:

• Pick n Pluck foam
• TrekPak
• Padded Dividers
• Lid Organisers & Molle Panels
• Custom Foam

To learn how to set up your case insert, take a look at the tutorial video section on our Resources page.